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Dante Controller User Guide
Copyright © 2013 Audinate Pty Ltd. All rights reserved.
-32-
Warning
Events are also written to a log file. Each time the controller starts it creates a new log file with a time-
stamped filename, to avoid overwriting previous logs. The events pane provides a button enabling deletion
of log files more than seven days old.
You can find the path to these log files under Help > About.
Automatic Notification of Device Errors
Dante Controller is able to identify several types of problems that a Dante device may experience. A
device that is found to have problems will have its device name displayed in red. Additional information
about the problem can be found by double-clicking on the device.
A device displayed in red will either have entered failsafe mode or have an identified issue with its IP
configuration. These states are described in more detail below.
Incorrect IP address configuration
Dante networks use IP Addressing to communicate. Incorrect address configuration can make it hard or
impossible for a Dante device to communicate. Dante Controller attempts to identify and report several
types of incorrect IP address configuration, including:
n Having multiple DHCP servers on the same network
n Incorrectly configured static IP addresses
n Connecting the secondary interface of a Dante device to the primary network
n Different interfaces on the same device using the same IP address subnet
If you need further information, please refer to the Troubleshooting section.
Failsafe mode
A device will enter failsafe mode when the firmware image stored on the board has become corrupted.
Although rare, this can occur when:
n The firmware update process is interrupted by power loss or network failure
n The firmware image itself that was used in an upgrade is corrupt
If your device enters failsafe mode, please use the Failsafe Recovery function in the Firmware Update
Manager application (if available) or contact your device manufacturer.
Device View
The Device View is used to view and modify detailed information and settings for a specific device. Device
view can be activated by double-clicking on a device name in the Routing View within the Network View
window, or by selecting Device View from the Device menu (CTRL-D or CMD-D) in the Network View
window. The Device View opens in a new window.
Note: Mac OSX users: Please note that the key combinations shown below are for Windows users.
When using Dante Controller on a Mac, please use the “Command (CMD)” or “Apple” key instead of
- Dante Controller User 1
- Contents 2
- Contacts 6
- Software Licensing Notice 7
- About Audinate 8
- Introduction 9
- Minimum System Requirements 10
- OperatingSystem Updates 11
- Firewall Configuration 11
- Monitor Requirements 11
- Installing Dante Controller 12
- Mac OS X 13
- Dante Basics 14
- Routing Audio 15
- Subscription 16
- Redundancy 16
- Audio Formats 17
- Clock Synchronization 18
- Clock Health Monitoring 19
- Dante Control and Monitoring 20
- Starting Dante Controller 21
- Dante Controller User Guide 22
- Using Dante Controller 23
- Network View Menu bar 24
- Network View Toolbar 24
- Network View Tabs 24
- Routing View 25
- Device Channels 26
- Device Status View 27
- Clock Status View 28
- Not Supported 29
- Clock Domains 30
- Events View 31
- Device View 32
- Device View Tabs 34
- Receive Tab 35
- Transmit Tab 36
- Status Tab 38
- Primary Interface 39
- Device Config Tab 40
- Configurable Parameters 41
- Network Config Tab 42
- HA Remote 43
- Saving Presets 46
- Loading Presets 46
- Troubleshooting 48
- Correct IP configuration 49
- Virtual Soundcard is using? 50
- Switch and Cabling Checklist 51
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